Privacy Policy

Information Security

Your privacy is important to us. It is Gifting Queen's policy to respect your privacy regarding any information we may collect from you across our website, http://www.GiftingQueen.com, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. This policy is effective as of 19 October 2021.

This privacy policy sets out how we use and protect the information given when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in a way that is consistent with both our obligations, and your rights under the law.

We collect the following information when you purchase from us:

Your Name & Address
Phone Number
Email address
Recipient's Name (if provided)
Recipient's Address (if provided)

What we do with the information we gather:

We have a lawful basis for the collection of your personal data, which is limited only to what is required to process your transaction.
Your personal data may be used for one of the following purposes:

Providing and managing your account.
Supplying our products to you. Your personal details, and those of the intended recipient (where applicable) are required in order for us to enter into a contract with you.
Communicating with you. This may include communicating with you by telephone or email.
Supplying you with information by email that you have opted-in to by purchasing from us eg. order confirmation, emails containing delivery tracking details. You may unsubscribe or opt-out at any time by clicking on the unsubscribe link at the bottom of each email, or by updating your account preferences.

Under data protection law, it is considered a "legitimate business interest" to use our customers’ details for direct marketing purposes. With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information which we think you might find interesting, news, and offers on our products or services. These emails will be periodical, and namely based around key gifting occasions throughout the year such as Christmas. We promise never to bombard you. You will not be sent any unlawful marketing or spam. Your details will NEVER be shared with third parties.

We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

How long we keep personal data

We will not keep your personal data for any longer than is necessary, or up to a maximum of 6 years. It will be kept securely, and deleted upon request.

Why do we collect your data?

We collect information about you so that we can personalise your use of our website, help your use of our website, and improve your shopping experience, whilst marketing to you more effectively. You may amend your subscription preferences at any time by logging in to your account and amending your preferences, or contacting us and requesting that we do this on your behalf.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The security of your personal data is of paramount importance to, and to protect your data we take a number of important measures; including the following:

Secure password protected systems.
Encrypted backups
Secure servers
Shredding of paperwork after the retention period is finalised

SHARING OF PERSONAL DATA:

We will not share any of your personal data with any third parties for any purposes.

ACCESSING PERSONAL DATA:

If you want to know what personal data we have about you, you can ask us for details. This is known as a “subject access request”. All subject access requests should be made in writing and sent to email address Ashley@GiftingQueen.com
We will respond to your subject access request within 30 days.

CONTACT DETAILS:

To contact us about anything to do with personal data and data protection, please use the following details:

Email address: Ashley@GiftingQueen.com
Telephone number: +44 (0) 790 869 9089
Postal Address: Gifting Queen Ltd., 175 Blackberry Lane, Sutton Coldfield, West Midlands, B744JH.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Notice from time to time. This may for example be necessary if the law changes, or if we change our business in a way that affects personal data protection.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through GiftingQueen.com, Facebook, Twitter, Pinterest, Instagram, Etsy, eBay, Amazon, OnBuy, MadeMe, TikTok, Snapchat, WhatsApp, or any other third-party services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Facebook, Twitter, Pinterest, Instagram, Etsy, eBay, Amazon, OnBuy, MadeMe or any third-party services you access through these sites.

PERSONAL INFORMATION
To fulfil your order, you must provide me with certain information (which you authorised GiftingQueen.com or third-party services to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (such as the name, age, delivery address of the recipient etc required for custom gifts) if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Seller Policy and Terms of Use of third parties. I use your information as necessary to comply with my obligations under the Seller Policy and Terms of Use of third parties.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
THIRD PARTIES: I share information with these services as necessary to provide you with my services and comply with my obligations under both the Seller Policy and Terms of Use of third parties.
SERVICE PROVIDERS: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. These may include but are not limited to, for example, Parcel2Go, Royal Mail, and MyHermes courier services.
BUSINESS TRANSFERS: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
COMPLIANCE WITH LAWS: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
CUSTOMER PHOTOGRAPHS: All photographs provided by you (the customer) will only be used for dispute resolution and advertising purposes and shared via our social media platforms and/or used on our websites (GiftingQueen.com or third-party services) with your permission, unless for the use in dispute resolution.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for no longer than 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the USA and other jurisdictions. This will include foreign-owned and operated sites. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
ACCESS: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
CHANGE, RESTRICT, DELETE: You may also have the right to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
OBJECT: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
COMPLAIN: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

THIRD-PARTY PAYMENT SERVICES PROVIDERS
We may use third-party payment services providers (such as companies that process payments and disburse settlements, perform risk assessments or compliance checks, verify identity, or validate payment or settlement methods), and we may process your data and transfer it to these third parties. You hereby explicitly consent to: our use of such third-party service providers, the outsourcing of services to them, and the related transfer and processing of data. Where applicable so we can provide you with Managed Payments, you hereby waive any professional secrecy rights. Regardless of whether we use third-party service providers, the appropriate eBay Payment Entity remains responsible to you for the performance of the services contemplated under these Payments Terms of Use. If you have purchased a Gifting Queen Ltd. item through a third party, they will have their own terms for the processing of your order and the associated funds. Please contact them directly for payment information and disputes.

THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, Gifting Queen Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Gifting Queen Ltd, Gifting Queen Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Gifting Queen Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Gifting Queen Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

HOW TO CONTACT ME
For purposes of EU data protection law, I, Ashley Deck (Gifting Queen Ltd.) am the data controller of your personal information. If you have any questions or concerns, you may contact me at Ashley@GiftingQueen.com.

Gifting Queen

Privacy Policy

Information Security

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